Frequently Asked Questions
Everything you need to know about shopping, shipping, returns, and caring for your Uncommon ARC finds.
Are your items vintage?
Many of our pieces are vintage or preowned, while others are modern designer pieces, deadstock, or carefully selected contemporary finds. Each listing clearly identifies what we know about the item’s age, brand, and condition.
Will vintage and preowned pieces show signs of wear?
Sometimes. Part of what makes vintage special is that it has lived a life before finding its way to you. Light fading, softened fabric, minor marks, small pulls, or other signs of age may be present. We carefully inspect, photograph, and describe visible flaws so you can shop with confidence.
How do I know what size will fit me?
Sizing can vary widely between brands and decades, so we recommend using the measurements included in each listing rather than relying only on the tagged size. Compare them with a similar item you already own for the most accurate fit.
Are your items authentic?
We inspect every piece before listing it and never knowingly sell counterfeit merchandise. Designer items are described based on the labels, construction, identifying details, and information available to us. Any uncertainty will always be clearly disclosed.
Are your pieces one of a kind?
Most items are available in only one size and quantity. Adding something to your cart does not reserve it, so a piece may sell before checkout is completed.
How quickly will my order ship?
Orders are typically prepared and shipped within 1–3 business days, Monday through Friday. You will receive tracking information once your order is on the way.
How long will delivery take?
Delivery time depends on the shipping service and destination. Most domestic orders are sent through USPS and arrive within several business days after shipment, but carrier delays can occasionally occur.
How can I track my order?
A shipping confirmation containing your tracking number will be emailed once your package has been handed to the carrier. Tracking may take up to 24 hours to update.
Can I change or cancel my order?
Please email hello@uncommonarc.com as soon as possible. We will do our best to help, but orders that have already been processed or shipped cannot be changed or canceled.
What is your return policy?
Returns are accepted within 14 days of delivery. Items must be unworn, unwashed, and returned in the same condition in which they were received, with any original tags still attached.
To request a return, email hello@uncommonarc.com with your order number and reason for the return before mailing anything back. Returns sent without prior approval may not be accepted.
Who pays for return shipping?
Customers are responsible for return shipping costs. We recommend using a trackable service, as Uncommon ARC is not responsible for packages lost during return transit. Original shipping charges are nonrefundable.
When will I receive my refund?
Once your return has been received and inspected, the refund will be issued to your original payment method. Please allow 5–10 business days for it to appear, depending on your bank or payment provider.
Are any items final sale?
Items specifically marked Final Sale cannot be returned. Gift cards are also nonrefundable.
What if my order arrives damaged or incorrect?
Please contact hello@uncommonarc.com within 3 days of delivery and include your order number and clear photographs of the issue. We will work with you to make it right.
How should I care for vintage clothing?
Always follow the garment’s care label when one is present. Because older and delicate fabrics may require special handling, hand washing, gentle steaming, or professional cleaning may be the safest option. When in doubt, contact us before cleaning the item.
Do you restock sold-out items?
Because most of our inventory is one of a kind, exact restocks are uncommon. Similar pieces may appear in future drops, so check back often or join the email list for updates.
How can I contact Uncommon ARC?
Email us anytime at hello@uncommonarc.com. Please allow up to 2 business days for a response.